Forgot your password? How to sign in and change your password

Who is this guide for?

This guide is for you if you have forgotten your password or want to sign in to CoachTools without a password. You need access to the email address linked to your account.

How to sign in with a one-time code

1. Request a sign-in code.

   Select Forgot your password? on the sign-in screen, or open the sign-in code request page.

2. Enter your email address.

   Enter the email address linked to your CoachTools account and select Send.

3. Open the email and copy the code.

   Find the email containing your CoachTools sign-in code. The code is valid for 5 minutes.

4. Sign in with the code.

   Open the one-time code sign-in page. Enter your email address and the code from the email in the Your one-time password field. Select Login.

How to change your password after signing in

Signing in with a one-time code does not change your password. If you want to change your password, you can do so immediately after signing in:

1. Open your account settings.

   Open the three-line menu in the top-right corner and select Account settings.

2. Open the Account tab.

   Select the Account tab in your account settings.

3. Set a new password.

   Enter your new password in the Password field and select Change password.

Check after signing in

Make sure you can see your team or club. If the information you expect is missing, check that you signed in with the email address linked to your CoachTools account.

If you cannot sign in

The email containing the code does not arrive

• Check your spam folder and other email folders.
• Make sure you entered the email address correctly and that it is linked to your CoachTools account.
• Request a new code if needed.

If you still cannot find the email, contact support.

The code does not work or has expired

The code is valid for 5 minutes. Request a new code if it has expired.

Also check that you are using the code from the email you just received and that you copied it without extra spaces.

You cannot access your account’s email address

Contact CoachTools support. Tell us your team or club name and explain that you can no longer access the email address linked to your account. We will help you find out how access to the account can be restored.

Need help?

Email CoachTools support. Include your team or club name and explain which step you are having trouble with.

Do not send your password or sign-in code.